Access product documentation

The Administrator Console provides access to help contents and documentation search. It also allows you to browse related Knowledge Base articles, and to chat with product specialists, when needed.

1.	Log in to the Administrator Console.

2.	On the right of the Administrator Console, in the top-right corner, click Need Help.

A help pane appears on the right containing high-level information about the related Administrator Console page. The bottom of the help pane includes the following buttons:

◦	: Provides access to the KACE Systems Deployment Appliance help contents.

◦	: Allows you to browse the Knowledge Base articles associated with the related page.

◦	: Starts a chat with a KACE Systems Deployment Appliance product specialist.

◦	: Links to the Support page (https://support.quest.com/create-service-request) that allows you to create a service request.

◦	: Links to the Settings > Support page. This page provides resources for troubleshooting system management issues and contacting Quest Support.

◦	: Displays information about your KACE Systems Deployment Appliance installation.

3.	Click a link in the page-level Help topic.

The main Help system appears, displaying the selected topic.

4.	Click the Search tab in the left pane of the Help system.

All search terms use an implicit Boolean AND statement. For example, if you search for Windows provisioning, Search displays results that contain both words.

Tip:	TIP: For a PDF version of the Help system, click the Acrobat button on the right side of the main Help system navigation bar ().

5.	Search for Knowledge Base articles associated with the related page.

a.	At the bottom of the help pane, click .

The help pane displays a list of the Knowledge Base articles associated with the page you are viewing in the Administrator Console.

NOTE: Knowledge Base articles are currently only available in English.

b.	Use the navigation buttons to look for a specific article.

c.	In the search field, type a keyword and press Enter. The search string must be at least three characters long.

The search returns a list of all KACE Systems Deployment Appliance Knowledge Base articles containing the specified keyword, including the articles that are not related to the page you are viewing. To see only the articles related that page, clear the search field and press Enter.

d.	When you find a desired article, click the link in the help pane.

The selected Knowledge Base article appears on a new tab in your browser.

IMPORTANT: To see the article contents, you must log in to the Quest Support site using your Quest user name and password.

6.	Chat with a product specialist.

NOTE: This feature is only available when the appliance has active maintenance.

a.

Click .

The Chat with Support dialog box appears.

b.	Type your Full Name, Email Address, and Purpose of your Chat, as applicable, and click Start Chat.

The Chat with Support dialog box refreshes, showing a list of existing Knowledge Base (KB) articles that may contain information about the specified topic. The list of topics may appear on multiple pages, depending on the type of the requested information.

c.	Review the list of KB articles. Use the page navigation controls at the bottom of the list, if applicable. To read a KB article, click the title in the list.

d.	If none of the listed KB articles provide the information you need, click None of the solutions above solved my issue, continue with chat.

NOTE: You can only use this feature when product specialists are available to respond to your questions. If Live Chat is not available, this is indicated in the dialog box.

The LIVE CHAT dialog box appears. The Full Name, Email Address, Product and Purpose of your Chat boxes are populated using the information specified in the Chat with Support dialog box.

e.	Click Start Chat.

The LIVE CHAT dialog box refreshes.

f.	In the LIVE CHAT dialog box, type your question, and click SEND to start chatting with a product specialist.

7.	Open a Support ticket.

a.

Click .

Your browser displays the Submit a Service Request page (https://support.quest.com/create-service-request) in a new tab or window.

b.	Use this page to open a service ticket, as required.

8.

Click .

The Settings > Support page appears. This page provides resources for troubleshooting system management issues and contacting Quest Support.

9.	Review information about your KACE System Deployment Appliance installation.

a.

Click .

A dialog box displaying product information appears.

b.	To close it, click Close.

10.	To close the help pane, click Need Help.