Use the Command Line Console to reset the Administrator's password

If you change the Administrator's password, and become locked out of the appliance Administrator Console for some reason, you can re-set the password using the Command Line Console.

To change the Administrator's password, you must obtain last 16 characters of your appliance license key, including dashes, using the correct case, as specified. You can use the legacy KACE license key or the Quest license key. The Command Line Console is a terminal window to the appliance. Logging in to the Command Line Console as the netdiag user provides access to some basic network diagnostic commands, including reset_admin_password, that allows you to change the Administrator's password.

Your full license key is listed in the Welcome email from Quest KACE. It is also available on the Registration and Licensing page in the Administrator Console (when you have access to it). If you do not have a license key, contact Quest KACE Technical Support at https://support.quest.com/contact-support, or the licensing team to obtain a new key at https://support.quest.com/licensing-assistance. For more information about the Registration and Licensing page, see the help topic associated with this page.

Tip:	TIP: You can access product documentation and additional resources associated with a specific page by clicking Need Help. For more information, see Access product documentation.

1.	If you have a physical version of the appliance:

a.	Connect a monitor and keyboard directly to the appliance.

b.	Connect a network cable to the port indicated:

c.	Power on the appliance.

The Command Line Console login screen appears on the monitor connected to the appliance.

2.	If you have a virtual version of the appliance, power on the virtual machine to boot the appliance.

The Command Line Console login screen appears.

3.	At the prompts, enter:

Login: netdiag

Password: netdiag

A list of network diagnostic commands appears, including reset_admin_password, that allows you to change the Administrator's password.

4.	At the command-line prompt, type reset_admin_password.

5.	When prompted, type the last 16 characters of your license, including dashes. You must use the correct case.

A message appears, indicating your new password consisting of six characters enclosed in quotation marks. For example:

The admin password has been reset to "GTYKpa". Please login immediately and set a more secure password.

6.	Record your new password.

7.	Log in to the appliance Administrator Console with your newly changed password.

a.	Open a web browser and navigate to the appliance Administrator Console URL using the following syntax: http://<host_name>.

Where <host_name> is the name or IP address of the physical or virtual machine on which the appliance is running.

b.	In the KACE Systems Deployment Appliance Administrator Console login screen, type the following values:

▪	Login ID: admin

▪	Password: Type the six characters of your newly changed Administrator's password (not including the quotation marks).

c.	Click Log In.

The appliance Administrator Console appears, showing the Dashboard page.

8.	For security purposes, change your Administrator's password. It is recommended use a combination of lowercase and upper case letters, numbers, and symbols in the password. You can update your password on the User Detail page. For more information, see Add or edit local administrator accounts.