Enable a tether to Quest KACE Technical Support

You can access the Quest Support Portal to request a tether to your appliance to enable Quest KACE Technical Support to troubleshoot issues.

Obtain a tethering key by contacting Quest KACE Technical Support at https://support.quest.com/contact-support.

To ensure security, enable remote access to the appliance after the Support team authorizes you to do so.

1.	On the left navigation pane, click Settings > Control Panel to display the Control Panel, then click Security to display the Security Settings page.

2.	Select the Allow SSH Root Login (KACE Support) check box.

3.	Click Save.

4.	On the left navigation pane, click Support > Support Portal to display the KACE Support Portal panel.

5.	Under Contact Quest KACE, click Enter a Tether key to display the Support Tether Key page.

6.	Observe the alert at the top of the page.

By enabling a tether, you allow KACE Technical Support to access your appliance. Ensure that this process complies with your organization's security guidelines. By default, a tether expires after 21 days, but you can disable an enabled tether it at any time.

7.	In the text field, type the description of the problem, and complete one of the following steps.

◦	To obtain the tether key automatically and send the message to Technical Support, click Enable Tether.

If the process fails, select Enable Tether and type the tether key, as prompted. Click Save.

◦	To use a tether key provided by Technical Support, click I already have a tether key, then select Enable Tether and type the tether key, as prompted. Click Save.

The Support Tether Key page displays the date and time the tether key expires, and the tether log. Quest KACE Technical Support now has remote access to your appliance. To disable the tether at any time, click Disable Tether.