Troubleshooting appliance issues

Test device connections on the network

Enable a tether to Quest KACE Technical Support

Open a support ticket

Troubleshooting the Boot Manager

Recovering devices

Shutting down and rebooting the appliance

Best practices for backing up appliance data

You can access the appliance Support Portal to request a Support team tether to your appliance. You can also test the Boot Manager, recover devices, and download log files from the Administrator Console, which can be useful during troubleshooting.

You can also download the appliance Advisor, which is a utility that queries the database of your appliance, to gather information about your appliance in an HTML report to help with gathering data or troubleshooting the appliance. For more information, or to download the appliance Advisor, go to http://www.itninja.com/blog/view/k2-advisor.