Test device connections on the network

You can use the ping program to test network connectivity.

1.	On the left navigation pane, click Support > Support Portal to display the KACE Support Portal panel.

2.	Click Troubleshooting to display the Support Troubleshooting Tools page.

3.	From the Tool drop-down list, select ping.

4.	Enter the IP address of the device and click Test.

Results are displayed.

5.	Optional. Use other programs, as needed. Simply select the program from the drop-down list, and click Test.

The following programs are available:

◦	nslookup: A network administration command-line tool available for many computer operating systems for querying the Domain Name System to obtain domain name or IP address mapping or for any other specific DNS record.

◦	arp: The Address Resolution Protocol (arp) is a communication protocol used for discovering the link layer address associated with a given IPv4 address, a critical function in the Internet protocol suite.

◦	dig: A network administration command-line tool for querying Domain Name System servers. dig is useful for network troubleshooting and for educational purposes

◦	ifconfig: A system administration utility in Unix-like operating systems for network interface configuration. The utility is a command line interface tool and is also used in the system startup scripts of many operating systems.

◦	iostat: A computer system monitor tool used to collect and show operating system storage input and output statistics.

◦	traceroute: A computer network diagnostic tool for displaying the route and measuring transit delays of packets across an Internet Protocol network.

◦	curl: cURL is a computer software project providing a library and command-line tool for transferring data using various protocols. The cURL project produces two products, libcurl and cURL.

◦	Service Status: Displays a list of services running on the appliance.

◦	showmount: Displays the shares available on a specific IP address.

◦	tcpdump: A common packet analyzer that runs under the command line. It allows the user to display TCP/IP and other packets being transmitted or received over a network to which the computer is attached.

◦	netcat: a computer networking utility for reading from and writing to network connections using TCP or UDP. Netcat is designed to be a dependable back-end that can be used directly or easily driven by other programs and scripts.

◦	Display Free Disk Space: Shows the available disk space on the appliance.

◦	database: Provides database response metrics.

◦	netstat: displays network connections for the Transmission Control Protocol (both incoming and outgoing), routing tables, and a number of network interface (network interface controller or software-defined network interface) and network protocol statistics.

◦	smbstatus: A very simple program that displays the Samba status and lists the current Samba connections.

◦	smbversion: Displays the Samba version.

◦	top: A task manager program found in many Unix-like operating systems. It produces an ordered list of running processes selected by user-specified criteria, and updates it periodically.